Acceptable Use Policy

Acceptable Use Policy

This Acceptable Use Policy (“AUP”) specifies the actions prohibited
to users of the network and systems (“infrastructure”) of Ditronics and its subsidiaries.
Users are required to adhere to this policy without exception.
The terms “User”, “Subscriber” and “Customer” are used interchangeably.

  1. LAWS AND REGULATIONS
    1.1. Ditronics infrastructure may be used only for lawful purposes. Users may not
    violate any applicable laws or regulations of South Africa within the territory of
    South Africa. Should the user reside outside of South Africa, the laws of the country
    in which the user resides shall apply.
    1.2. Transmission, distribution or storage of any material on or through the infrastructure
    in violation of any applicable law or regulation is prohibited. This includes, without
    limitation, material protected by copyright, trademark, trade secrets or other
    intellectual property right used without proper authorisation, and material that is
    obscene, defamatory, constitutes an illegal threat, or violates export control laws.
  2. THE NETWORK
    2.1. The user acknowledges that Ditronics is unable to exercise control over the
    content of the information passing over the infrastructure and the Internet, including
    any websites, electronic mail transmissions, news groups or other material created
    or accessible over its infrastructure. Therefore, Ditronics is not responsible for
    the content of any messages or other information transmitted over its infrastructure.
    2.2. Ditronics infrastructure may be used to link into other networks worldwide
    and the user agrees to conform to the acceptable use policies of these networks.
    2.3. The user may obtain and download any materials marked as available for download
    off the Internet but is not permitted to use its Internet access to distribute any
    copyrighted materials unless permission for such distribution is granted to the user
    by the owner of the materials.
    2.4. The user is prohibited from obtaining and/or disseminating any unlawful materials,
    including but not limited to stolen intellectual property, child pornography, and/or any
    unlawful hate-speech materials.
  3. SYSTEM AND NETWORK SECURITY
    3.1. All references to systems and networks under this section includes the Internet (and
    all those systems and/or networks to which user is granted access through Ditronics and includes but is not limited to the infrastructure of Ditronics itself.
    3.2. The user may not circumvent user authentication or security of any host, network, or
    account (referred to as “cracking” or “hacking”), nor interfere with service to any user,
    host, or network (referred to as “denial of service attacks”).
    3.3. Violations of system or network security by the user are prohibited, and may result
    in civil or criminal liability. Ditronics will investigate incidents involving such
    violations and will involve and will co-operate with law enforcement officials if a
    criminal violation is suspected. Examples of system or network security violations
    include, without limitation, the following:
    3.3.1. Unauthorised access to or use of data, systems or networks, including any attempt
    to probe, scan or test the vulnerability of any system or network or to breach
    security or authentication measures without the express authorisation of Ditronics.
    3.3.2. Unauthorised monitoring of data or traffic on the network or systems without
    express authorisation of Ditronics
    3.3.3. Interference with service to any user, host or network including, without limitation,
    mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks.
    3.3.4. Forging of any TCP-IP packet header (spoofing) or any part of the header
    information in an email or a newsgroup posting.
  4. FAIR ACCESS POLICY
    4.1. To help ensure that all users have fair and equal use of the service and to protect the
    integrity of the network, Ditronics reserves the right, and will take necessary steps, to
    prevent improper or excessive usage thereof, the action that Ditronics may take
    includes, but is not limited to:
    4.1.1. Limiting throughput
    4.1.2. Preventing or limiting service through specific ports or communication protocols; and/or
    4.1.3. Complete termination of service to users who grossly abuse the network through
    improper or excessive usage.
    4.2. This policy applies to and will be enforced for intended and unintended (e.g., viruses, worms,
    malicious code, or otherwise unknown causes) prohibited usage.
    4.3. Online activity will be subject to the available bandwidth, data storage and other limitations
    of the service provided, which Ditronics may, from time to time, revise at its own
    discretion and without prior notice to the customer.
  5. EMAIL USE
    5.1. It is explicitly prohibited to send unsolicited bulk mail messages (“junk mail” or “spam”) of any kind (commercial advertising, political tracts, announcements, etc.). This is strongly objected to by most Internet users and the repercussions against the offending party and Ditronics can often result in disruption of service to other users connected to Ditronics; forward or propagate chain letters nor malicious e-mail; send multiple unsolicited electronic mail messages or “mail-bombing” to one or more recipient; sending bulk electronic messages without identifying, within the message, a reasonable means of opting out from receiving additional messages from the sender; using redirect links in unsolicited commercial e-mail to advertise a website or service;
    5.2. Maintaining of mailing lists by users of Ditronics is accepted only with the permission and approval of the list members, and at the members’ sole discretion. Should mailing lists contain invalid or undeliverable addresses or addresses of unwilling recipients those
    addresses must be promptly removed.
    5.3. Public relay occurs when a mail server is accessed by a third party from another domain and utilised to deliver mails, without the authority or consent of the owner of the mail-server.

Users’ mail servers must be secure against public relay as a protection to both themselves and the Internet at large. Mail servers that are unsecured against public relay often become abused by unscrupulous operators for spam delivery and upon detection such delivery must be disallowed. Ditronics reserves the right to examine users’ mail servers to confirm that no mails are being sent from the mail server through public relay and the results of such checks can be made available to the user. Ditronics  also reserves the right to examine the mail servers of any users using Ditronics mail servers for “smarthosting” (when the user relays its mail off a Ditronics mail server to a mail server of its own) or similar services at any time to ensure that the servers are properly secured against public relay. All relay checks will be done in strict accordance with Ditronics policy of preserving customer privacy.

  1. COMPLAINTS
    6.1. Upon receipt of a complaint, or having become aware of an incident, Ditronics
    the right to:
    6.1.1. Inform the user’s network administrator of the incident and require the network
    administrator or network owner to deal with the incident according to this AUP.
    6.1.2. In the case of individual users suspend the user’s account and withdraw the user’s
    network access privileges completely.
    6.1.3. Charge the offending parties for administrative costs as well as for machine and human time lost due to the incident.
    6.1.4. In severe cases suspend access of the user’s entire network until abuse can be prevented by appropriate means.
    6.1.5. Share information concerning the incident with other Internet access providers, or publish the information, and/or make available the users’ details to law enforcement agencies. Any one or more of the steps listed above, insofar as they are deemed necessary by Ditronics in its absolute and sole discretion, may be taken by Ditronics against the offending party. All cases of violation of the above Acceptable Use Policy should be reported to abuse@ditronics.co.za