Code of Conduct

In accordance with the Electronic Communications Act of 2005 and subsequent regulations, Ditronics informs its customers, they are entitled to the following rights:

  • To be provided with the required service without unfair discrimination
  • To choose a service provider of their choice
  • To receive information in their preferred language
  • To access and question consumer account information
  • To protection of personal data and not to have personal data sold to third parties without permission
  • To port a number
  • To lodge a complaint (details below) and a right to redress

 Ditronics endeavours at all times to:

  • Act in a fair, reasonable and responsible manner in all dealings
  • Ensure that services & products meet the correct specifications contained in all the relevant laws and regulations
  • Not discriminate against consumers on the basis of race, gender, sex, age, religion, disability, ethnic group or sexual orientation
  • Display utmost courtesy and care when dealing with consumers
  • Provide consumers with information regarding services and pricing
  • Provide consumers with guidance with regards to the customer’s needs, upon request
  • Keep consumer’s personal information confidential
  • Advise consumers to refer their unresolved complaints to ICASA