In accordance with the Electronic Communications Act of 2005 and subsequent regulations, Ditronics informs its customers, they are entitled to the following rights:

• To be provided with the required service without unfair discrimination
• To choose a service provider of their choice
• To receive information in their preferred language
• To access and question consumer account information
• To protection of personal data and not to have personal data sold to third parties without permission
• To port a number
• To lodge a complaint (details below) and a right to redress

 Ditronics endeavours at all times to:

• Act in a fair, reasonable and responsible manner in all dealings
• Ensure that services & products meet the correct specifications contained in all the relevant laws and regulations
• Not discriminate against consumers on the basis of race, gender, sex, age, religion, disability, ethnic group or sexual orientation
• Display utmost courtesy and care when dealing with consumers
• Provide consumers with information regarding services and pricing
• Provide consumers with guidance with regards to the customer’s needs, upon request
• Keep consumer’s personal information confidential
• Advise consumers to refer their unresolved complaints to ICASA