Powering call centers around the world.
Ditronics is the number one choice for your contact centre.
The complete CRM & communications platform for your contact centre! Whether you are providing customer service, technical support, sales or more. Ditronics has the tools your contact centre needs to excel!
From sales to customer service: inbound, outbound or blended – Ditronics is everything you need.
Live dashboard for a 360 degree view.
Ditronics allows you to monitor all your live stats on one screen so you can see at a glance what status your agents are in.
Helping you to quickly identify problems, maintain quality standards, improve the customer experience as well as improving your agent, department & call centre performance. With our live listening support function you can help monitor & train your staff at the click of a button & take over any tricky calls when needed.
Powerful real time reporting.
Ditronics understands the importance of having real time reports at the click of a button in your contact centre. Our real time reporting suite allows you to run reports quickly, saving you precious time whilst giving you full visibility of your queues at all times.
Quickly & easily switch between checking your SLA’s & abandoned calls to checking your agent productivity reports. And If you haven’t found what you need in our standard reports, you can create custom reports for further visibility.
Ditronics also reports for staff performance too with our advanced supervisor screen, this allows you to monitor response rates, activity levels and build a profile on how each employee works. Analyse individuals strengths and weaknesses so best practise can be shared or training put in place.
Internal Chat.
Ditronics allows your teams to communicate internally through live chat so you can keep your employees connected, informed & up to date on all important information at all time through both group & individual messaging.
Remote employee engagement & easily allow your staff to stay connected & supported whilst working from home or break barriers between different departments with a more informal approach to messaging. Keep the information flowing & your employees in the know!
Customer Satisfaction.
Ditronics allows you to automatically collect post interaction NPS/CSAT surveys.
Quickly identify areas for improvement then use that feedback to transform your team into customer experience superstars.
Assess the overall image of your brand so you know how loyal your customers are & how likely they are to return as well as identifying areas where you can grow your revenue through referrals & upsells.
IVR & speech recognition.
Ditronics offers intelligently route calls to the correct department, reduce costs, save time & get calls answered by the next available agent based on your customers needs.
Configure your own personlised message or use a pre-recorded messages to provide a more professional experience.
IVR’s make it much easier for companies to manage high call volumes by routing calls quickly or by allowing customers to find the answers they are looking for without having to speak to an agent. You can even provide a call back option to alleviate long queues.
Chatbots & web call backs.
Ditronics’s live chat allows your customers to easily find answers whilst on your website, whether its through our advanced chatbot or by speak directly to a staff member.
Better still, if its damaged or missing order query you can easily switch the conversation to WhatsApp allowing your customers to quickly send in photo via their smart phone. Live chat used to be a nice to have, now it’s a must have.