The e-commerce experience your customers expect!
Lower your costs and improve customer satisfaction.
With Ditronics, your customers great service doesn’t end when they leave your website.
With deep integration into Shopify, Magento, Woocommerce and others, your customer care representatives can see in real-time the status of orders, payments, returns and more.
Ditronics can help by giving your customer care and pre-sales team the tools they need.
Seamlessly connect your shop.
Ditronics comes fully integrated with the most worlds popular e-commerce store’s, making it ideal for when communicating with customers. Our 2 way integration allows your staff to view purchases, status, delivery updates, refunds and more – giving them the tools to edit and manage your customers orders all without having to change screen.
360 customer view.
Ditronics gives you a full view of your customer on one screen. Quickly view contact information, notes and tickets, we record each touch point your customer has with your business, whether its previous orders, conversation history, or even the marketing they have received.
You never ask a customer again for information you already have, both saving time whilst delivering the full customer centric support your customers expect.
Omnichannel communication made simple.
Ditronics allows you to communicate quickly & efficiently with your all your customers. Each customer has a preferred method of communication especially when dealing with different age groups.
Opening up these channels allows your business to reduce the friction with customer contact. Ditronics makes having multiple channels manageable and easy – Never loose a conversation regardless of where it started.
Intelligent Live Chat functionality.
Ditronics’s live chat allows your customers to easily find answers whilst on your website, whether its through our advanced chatbot or by speak directly to a staff member.
Better still, if its damaged or missing order query you can easily switch the conversation to WhatsApp allowing your customers to quickly send in photo via their smart phone. Live chat used to be a nice to have, now it’s a must have.
Automation made easy.
Ditronics gives you the ability to automate time consuming tasks & processes which can significantly reduce wasted hours in the day.
Answer FAQs with bot of pre canned responses, create workflows to identify VIP customers, automatically send out surveys to report on customer experiences. Each business requires different types of automation and Ditronics allows you to be able to streamline these key areas effortlessly.
Simple to use ticketing.
Ditronics also has a built in ticketing system to help your stay on top of important customer requests.
Customisable ticket fields, status updates and quick notes make it easy for your team to understand the request, and the next steps required. Ticketing made easy.
Insightful reporting.
Ditronics offers real time reporting to gain useful insights. With reports like enquiry types, chatbot activity and call outcome dispositions, this information can help you identify trends and patterns in customer behaviour.
In addition to this, our advanced supervisor screen, allows you to monitor response rates, activity levels and build a profile on how each employee works.