• Native Omni Channel Design: both server and client applications are designed omni-channel from scratch
• A full set of multiple channels – ready to be used – where you can configure the skills and seamless routing strategies for your customer interactions (Voice, Web Chat, SMS, Email, Fax)
• Open Channel concept: a simple API set in order to add the channel you ned. eg. Facebook, Twitter, WhatsApp and Telegram
• Intergrations: some ecternal CRM and Ticketing solutions are already integrated with XCALLY (i.e. Zendesk, Salesforce, Sugar ect….). Many others can be added using the powerful XCALLY RESTful API
• Contact Manager (CM): the supervisors can easily manage different customer lists, create custom contact fields, import contacts, and provide CM pop-up for the agents
• Motion Bull: whether you need a Progressive, Power Dial, Predictive dialer, or a smart Call Back application, Motion Bull is the right tool for you. We have worked hard to make it robust, simple to use and effective to monitor
• Real Time Dashboards: the MOTION Asynchronous technology has been improved to work totally multi-thread and multi-processes now, thus allowing better performances and scalability
• Built-in Softphone: your customer care agents can use the XCALLY MOTION Phonebar along to the Web interface in order to maximize the Omni Channel experience
• Automations: using the XCALLY Triggers, you can easily configure effective Workflows to better manage your Business Processes